Last updated: August 1, 2026
This Shipping Policy explains how Trade Only Embroidery ships completed orders. Because we are trade-only, every shipment goes out blind, under your branding and never ours, whether it's coming back to you or going straight to your customer.
Carriers
We ship via UPS and FedEx only. If you need a specific service level (Ground, 2-Day, Overnight, etc.), let us know when you place the order.
Ship on our account or yours
You choose how freight is billed:
- On our account. We ship using our UPS/FedEx accounts and bill the freight to you, plus a handling charge of $2.50 per box.
- On your account.Provide your UPS or FedEx account number and we'll bill the carrier directly to you (third-party / blind billing). You control your negotiated rates; our $2.50-per-box handling charge still applies.
Blind shipping
All orders are blind-shipped. Parcels carry your branding and packing slip. There is no Trade Only Embroidery branding on the box, and your customer never sees us. We can ship the finished order to you, or drop-ship it directly to your customer on your behalf.
Packing options
Standard bulk packing is included. Optional per-piece packing is available:
- Individual polybagging: $0.50 per piece
Processing and transit times
Standard production turnaround is approximately 5-7 business days after proof approval; larger or more complex orders can take longer. Rush service is available for an additional charge based on availability. Production time is separate from carrier transit time. Once an order ships, delivery speed depends on the UPS or FedEx service selected.
Shipping charges
A $2.50-per-box handling charge applies to every order, whether it ships on our account or yours. When shipping on our account, freight is passed through at cost plus that handling charge. When shipping on your account, the carrier bills your account directly for freight and the handling charge applies on your invoice. Optional packing charges are added where selected.
Address accuracy
You are responsible for providing complete, accurate ship-to information. Charges for corrected addresses, reroutes, or reshipments caused by incorrect or incomplete addresses are your responsibility.
Risk of loss and carrier delays
Unless agreed otherwise, risk of loss passes when the order is handed to the carrier. Delivery estimates are provided by the carrier and are not guaranteed; we are not responsible for delays, weather events, or service disruptions once a shipment is in the carrier's hands.
Damaged or lost shipments
Please inspect orders promptly on arrival. For shipping damage or lost parcels, contact us as soon as possible so we can help file a claim with the carrier. Production issues are covered under the 2% damage allowance described in our Terms of Service.
Contact us
Questions about shipping? Contact us at info@tradeonlyembroidery.com or Trade Only Embroidery, 220 E 62nd St, Hialeah, FL 33013.